Frequently Asked Questions
Ordering & Customization
Can I customize my jewelry?
Yes! We specialize in personalized silver jewelry. Most pieces can be engraved with names, dates, or special messages. Contact us before ordering to discuss bespoke design options and customization possibilities.
How do I place a custom order?
Browse our collections for inspiration, then reach out via our contact form or social media with your customization requirements. We'll work with you to create a unique piece that matches your vision.
What is the lead time for custom pieces?
Custom and engraved pieces typically require 5-10 business days for production before shipping. We'll confirm the exact timeline when you place your order.
Shipping & Delivery
Where do you ship?
We ship worldwide! International customers can shop with confidence knowing we handle customs documentation and provide tracking for all orders.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by destination, usually 7-14 business days. All orders include tracking information.
Do you offer express shipping?
Yes, expedited shipping options are available at checkout for time-sensitive orders and special occasions.
What if my order is delayed or lost?
We monitor all shipments closely. If there's a delay, we'll proactively contact you. For lost packages, we'll work with the carrier and ensure you receive your jewelry.
Product Care & Quality
How do I care for my silver jewelry?
Store pieces in the included navy blue Rosa Argento box when not wearing them. Clean with a soft polishing cloth. Avoid exposure to chemicals, perfumes, and water to maintain shine. Remove jewelry before swimming or exercising.
Will my silver jewelry tarnish?
Silver naturally tarnishes over time when exposed to air and moisture. Regular wear and proper storage minimize tarnishing. We include care instructions with every order to help maintain your jewelry's beauty.
Do you offer repairs or maintenance?
Yes! Contact us if your Rosa Argento piece needs repair, re-polishing, or maintenance. We stand behind our craftsmanship.
What materials do you use?
We craft all jewelry from premium sterling silver (925). Gemstones and other materials are clearly specified in each product description.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, undamaged items in original packaging. Custom and engraved pieces are final sale unless there's a manufacturing defect.
How do I initiate a return?
Contact our customer service team with your order number. We'll provide return instructions and address. Customers are responsible for return shipping costs unless the item is defective.
Can I exchange my item?
Yes, exchanges are welcome within 14 days. Contact us to arrange an exchange for a different size, style, or product of equal value.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment methods through our encrypted checkout. Your payment information is always protected.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption and never store complete payment details. Your privacy and security are our top priorities.
Do you offer payment plans?
We're working on flexible payment options. Contact us for high-value custom orders to discuss payment arrangements.
Gift Services
Do you offer gift wrapping?
Every Rosa Argento piece arrives in our signature navy blue gift box with logo, ready for gifting. No additional wrapping needed!
Can I include a gift message?
Yes! Add your personalized gift message in the order notes at checkout, and we'll include it with your shipment.
Can I ship directly to the recipient?
Absolutely! Enter the recipient's address at checkout. We'll ship directly to them with no pricing information included.
About Rosa Argento
Where are you located?
We're a premium online jewelry brand serving customers globally. Our handcrafted pieces are made with care and shipped worldwide.
How can I contact you?
Reach us through our contact form, email, or social media channels. We typically respond within 24 hours during business days.
Do you have a physical store?
We operate primarily online to offer the best prices and widest selection. We occasionally participate in special events—follow us on social media for announcements.
Still Have Questions?
Can't find the answer you're looking for? We're here to help! Contact us and our team will respond promptly to assist with any questions about our handcrafted silver jewelry.